Course in Achieving Outstanding Performance in Customer Service and Care, and Diplomacy in Performance

The British Academy for Training and Development offers a course on achieving outstanding performance in customer service, care, and diplomatic performance. This course is designed for those who wish to develop significant skills in international media management and gain expertise in diplomatic performance when dealing with clients.

Course Introduction:

The global political, economic, and technological transformations have led to numerous developments in the media landscape. These changes have impacted the methods of media professionals in terms of performance, direction, and implementation. As a result, traditional media functions have evolved, and there is a need to support the active academic approach to develop these functions to adapt to contemporary media shifts. The media has moved from a pluralistic stage to an active, interactive one.

Target Audience:

• Media channel and company managers.

• Business professionals seeking to enhance their media management skills.

• Students and graduates of media colleges.

• Anyone wishing to develop expertise in media presentation and acquire diplomatic performance skills.

Benefits of the Course:

By the end of the course, participants will have:

• Knowledge of various media skills like photography, videography, news writing, design, and press communication.

• Experience in report writing and preparing various publications like books, magazines, and brochures.

• Expertise in diplomatic customer care performance.

• Development of skills to match rapid changes in the media field.

Course Content:

• The concept of media and transparency.

• An introduction to media and its evolution.

• Media and public perception.

• News values and media production.

• Media and society.

• Outstanding customer service performance.

• The art of diplomacy in media performance.

• Contemporary media applications.

• Hidden information sources in media.

Duration:

The course lasts between 5 to 10 days, with options for a mini-master’s program. For more details, contact the British Academy for Training and Development.

Locations and Dates:

The course is available in various countries, including Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia, and the USA. The courses are scheduled at times and locations suitable for your work and availability.

Training Methods:

• Group training in the academy’s centers.

• One-on-one training with a comprehensive curriculum.

• On-site training based on a detailed program.

• Theoretical training in dedicated academy halls.

Certification:

Upon completion, participants will receive a certified certificate from the British Academy.